I was made redundant from my previous employment approximately 1 year ago and decided to take the opportunity to establish my own business. I sell mobile phones and business telephone systems and was shocked to discover the amount of paperwork and administration time involved in the business.
I work alone in my office and found that whilst I was on a call, or visiting a customer to discuss the particulars of a sale, I was missing calls from customers who wanted my services. I needed help but didn’t feel the company had the need for a member of staff at that time. The administration for my company took me approximately 8 hours per week, it wasn’t worth my time hiring someone and training them how to deal with the relevant paperwork for such a small amount of time. It would also cost me a fortune in National Insurance contributions and Employers costs to have someone in the office full time to handle the calls I couldn’t.
The Agency contacted me after I had been established for approximately 2 months. They arranged an initial consultation with me to discuss how my business was working. I now work alongside the Agency on a package that costs me less than £300 per month (the equivalent of 1 full time member of staff for 1 week). My calls are answered when I am unavailable, messages are passed to me quickly and efficiently and I am provided with a report every month detailing how well my business is performing.
The 20 hours I am saving are allowing me to be selling more communication systems, allowing my company to grow at a terrific rate. I no longer go home from work with a bundle of paperwork and now get to enjoy my evenings and weekends with my wife and children rather than catching up on the company administration.
MD House Clearances
I operate a house clearance service whilst running a second hand shop. I was really struggling trying to deal with the volume of customer enquiries via the telephone, especially whilst driving and dealing with customers in our shop.
I have been working with The Agency for 6 months now and the difference in the way my business operates is really noticeable. My shop is more organised and my calls are dealt with by a professional who texts me details of new customers so I can call them when it is convenient.
I’m nowhere near as stressed as I used to be and notice that I’m not rushing as much, and as such am not making anywhere near as many errors as I was.
B D Property
I own and let over 50 properties and had tried several other agencies offering a property management service and was paying in excess of £2,000 per month until I began working with The Agency.
The Agency manage a database of all my properties, automatically renewing tenancies etc. They also handle all of my inbound enquiries, updating my customer list every time a property becomes available. They email, text or call my customers, whatever they prefer which makes my customers feel valued.
My tenants are all fully referenced and credit checked, and The Agency also arrange for my viewings to be carried out.
They have really made my life easier, I can sit back and reap the benefits, knowing that my business is being looked after, in a cost effective way.
Urwins Undertakers
I recently used The Agency as i needed 3,000 leaflets producing on short notice. The printing companies I was approaching were all telling me they needed a 5 day turnaround. The Agency had them designed and ready for collection within 24 hours!